Roam Car Subscriptions is looking for a flexible and versatile Business Development Center Representative who will be responsible for the growth of the sales division. Working alongside the sales and customer support team, you will participate in the strategic development of the organization. As one of the fastest growing automotive startups in North America, you would be joining a revolutionary company making waves in the automotive industry!

*The right candidate will outgrow this role within 9 months and will be promoted within*

Roam’s mission is to improve the way people access and own cars because we believe convenience and mobility is an important part of modern life. With Roam, you can get a car on a month-to-month basis with comprehensive insurance, road-side assistance, and routine maintenance included. No long-term commitments. The entire process from start to finish is digital, managed via your smartphone or computer. The automotive industry is currently going through a major revolution. From electric and autonomous vehicles to new mobility models like ours, it’s an exciting time to be working on the future of the automotive industry!

Roam was founded in 2020 by experienced entrepreneurs and is backed by a number of world-class investors, including Mantella Venture Partners and Mistral Venture Partners.

Visit Roam’s Website to learn more: https://roam.auto

Great people build great companies.

- High integrity: Be honest. Do what you say you’re going to do. Speak up when others won’t. Do the right thing.

- Bias towards action: Take action. Move fast. Get stuff done.

- Extreme ownership: Own everything in your world. Take responsibility for your actions and outcomes, and the actions and outcomes of those within your sphere of influence.

- Seek truth: Pursue the best ideas and solutions with an open mind. Use data to inform your perspective. Build up from a foundation of truth.

- Be kind and helpful: Help and support those around you. Put positive energy into the world.

- Open, honest, and transparent communication: Be direct with feedback in the spirit of helping others improve. Communicate issues and problems when you see them. Have the hard conversations. Praise teammates when they deserve it.

- Strive to be great: Do your best work. Raise the bar and set high standards. Go the extra mile. Encourage and support your teammates to be as great as they can be.

- 70+ activities a day, including phone calls, emails, and customer followups

- Answering inbound sales calls and closing deals with new subscribers

- Work with customers through the subscription creation and license upload process

- Assist in helping customers find the right vehicle for their needs

- Have open communication with all team members and their designated departments within the company

- Ability to understand customer's expectations and mindset

- Follow-up on customer requests

- Maintain logs of all calls and allocation of appointments to the operations and account management team

- Complete all daily assigned tasks

- Answer all inbound phone calls according to a pre-set script and schedule vehicle pickups

- Respond to incoming dealership inquiries

- Confirm appointments and re-schedule missed appointments

- Obtain customer information and maintain an accurate database

- Prepare driver applications and approvals

Qualifications:

- Exceptional customer service talent

- 2 years + of customer service/telemarketing experience in a managerial role preferred

- Demonstrated effective time management and organization skills, and the ability to multi-task

- Proven interpersonal skills combined with a calm and patient demeanor

- Strong verbal and written communication skills

- Understanding to work independently in an unsupervised environment

- Must be computer literate in all Microsoft programs – ( word, excel )

- Sales or call center experience or similar position background is a must

- Professional Phone Etiquette

- Must have experience conducting at least 70+ outbound activities per day

- Experience with Hubspot or another CRM is preferred

- Experience in a BDC department preferred

- Automotive experience is preferred

Our Ideal Candidates will be:

- Hungry, and demonstrating an ability to outgrow the role within less than 6 months

- Punctual

- Self-Motivated

- Dependable

- Goal Oriented

- Positive

- Solid team player, willing to go the extra mile to ensure the job is done correctly and efficiently

- Must be detail oriented

- Professional appearance and attitude

We thank you for your interest, however, only those applicants selected for an interview will be contacted

The Roam team is diverse in background, race, age, sexuality, ethnicity, gender identity, perspectives and ideas. We care about performance, contribution and impact - not where you’re from, what you look like or who you love.

We’re building a company that moves people forward.

Salary range for this position is $40,000 to $45,000 per year. Salary will be discussed during the interview process and will be based on the qualifications and experience of the applicant.

Benefits and Perks

- 3 weeks of vacation to start: Once you complete the probation period, we offer 3 weeks of vacation per year to start, with plans to expand that over time.

- Comprehensive benefits: We offer a comprehensive benefits package to all our employees. Vision, dental, medication - we’ve got you covered.

- Optional access to a vehicle via a discounted Roam subscription: We offer qualified teammates a discounted Roam subscription so you can have a vehicle if you need it.

Job Type: Full-time