Roam's mission is to improve the way people access and own cars because we believe mobility is an important part of modern life.

With Roam, you can get a car on a monthly subscription with auto insurance, roadside assistance and maintenance included. Get your car delivered right to your door. Cancel anytime. No long-term commitments. The entire process from start to finish is digital, managed via your smartphone.

Roam was founded in 2020 and is backed by a number of world-class investors including Mantella Venture Partners and Mistral Venture Partners.

The automotive industry is currently going through a major revolution. From electric and autonomous vehicles to new mobility models like ours, it’s an exciting time to be working on the future of the automotive industry.

Roam is currently based in Toronto, Canada with offices and garages across the Greater Toronto Area.

Roam’s Website: https://roam.auto/

This position is a hybrid of inside sales and customer support. You will split time between guiding new Roam customers to the right vehicle and subscription plan for them, and supporting our current customer base via phone, email, chat, forums and social media. You will manage customer questions and problems in a variety of situations along the Roam customer experience with significant autonomy to make our customers happy. We expect your creativity, patience, and empathy to ensure our customers know we care about them.

Your insights on the Roam customer experience will drive future product and marketing decisions, with significant opportunities to work alongside other areas of the business. We will give you as much opportunity and responsibility as you can handle.

You will work closely with Roam’s leadership team to define and deliver an outstanding customer experience and to build the foundation that will take the company to thousands of customers in multiple geographies across North America.

This position is a great opportunity to get into a fast-paced startup early and have a big impact on Roam’s future success.

Roam operates on a hybrid work model for this position - a combination of on-location and remote work. You will spend some of your time working on location at Roam’s office in downtown Toronto and will have the flexibility to work remotely when appropriate.

As Roam’s Inside Sales and Customer Support Specialist, we will rely on you to make a meaningful impact for our customers and their experience with Roam by assisting new customers and responding to support requests from current customers in a timely, professional and pleasant manner.

The support you provide our customers will drive product and customer experience innovations for the company moving forward. Because we’re a fast-growing startup and things are constantly evolving, your responsibilities will evolve over time.

In this role, you will:

We believe these things will improve the likelihood of success in this role.

Here’s what we care about at Roam:

The Roam team is diverse in background, race, age, sexuality, ethnicity, gender identity, perspectives and ideas. We care about performance, contribution and impact - not where you’re from, what you look like or who you love.

We’re building a company that moves people forward.

Salary range for this position is $45,000 to $50,000 per year. Salary will be discussed during the interview process and will be based on the qualifications and experience of the applicant.